Custom
Instaprint
Custom Apparel • Embroidery • Print
Brand & Launch ServicesFrom Concept to Finished Brand
Call or Text 210-469-1555
Email order@custominstaprint
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Frequently Asked QuestionsQ: What is Custom Instaprint?
A: Custom Instaprint is a San Antonio-based custom printing, embroidery, branding, and design company.Q: What products do you offer?
A: We offer custom apparel, hats, embroidery, banners, signs, business cards, flyers, stickers, car magnets, and more.Q: Do you offer branding services?
A: Yes. We offer logo design, brand colors, font selection, brand direction, and marketing materials.Q: Do you build websites?
A: Yes. We create landing pages and small business websites and can connect forms, stores, social media, and business email.Q: How do I request a quote?
A: Complete our online quote form and include the product, quantity, deadline, and artwork.Q: Is requesting a quote free?
A: Yes. There is no charge to request a quote.Q: Can I order just one item?
A: Yes, for many products. Some items may require a minimum quantity.Q: Do you offer bulk pricing?
A: Yes. Larger quantities usually receive better pricing.Q: Can I upload my logo or artwork?
A: Yes. You can upload your files through our quote form.Q: What file types do you accept?
A: We accept PNG, JPG, PDF, SVG, AI, EPS, and other common design files.Q: What if I do not have a design?
A: We can create a new design or help improve your idea.Q: Can you recreate or clean up my logo?
A: Yes. Logo cleanup, background removal, and vector recreation may be available for an additional fee.Q: Will I see my design before production?
A: Yes. You will receive a digital proof to review and approve.Q: Can I make changes to the proof?
A: Yes. Revisions may be requested before final approval. Additional changes may have a fee.Q: Can I make changes after approval?
A: Changes may not be possible once production begins.Q: What is DTF printing?
A: DTF is a full-color printing method that transfers a design onto apparel using heat.Q: What items can be embroidered?
A: We commonly embroider polos, hats, beanies, jackets, bags, and uniforms.Q: Is there a digitizing fee for embroidery?
A: It depends on the design and promotion. Some qualifying orders may include digitizing.Q: Can I provide my own items?
A: Possibly. Customer-supplied items must be approved before production.Q: How long does production take?
A: Turnaround depends on the product, quantity, artwork approval, and material availability.Q: Do you offer rush service?
A: Rush service may be available for an additional fee.Q: Do you offer local pickup?
A: Yes. San Antonio pickup may be available by appointment.Q: Do you offer local delivery?
A: Yes, depending on the location and order. A delivery fee may apply.Q: Do you ship orders?
A: Yes. Shipping is available for many products.Q: Do you accept returns on custom items?
A: Custom and personalized items are generally not returnable.Q: What if there is a mistake with my order?
A: Contact us as soon as possible with photos and details so we can review the issue.Q: Do you require payment upfront?
A: Some orders require full payment, while larger projects may require a deposit.Q: Can I reorder a previous design?
A: Yes. Contact us with your previous order details.Q: Can promotional offers be combined?
A: Promotions usually cannot be combined unless stated otherwise.Q: How can I contact you?
A: Email us at [email protected] or submit the quote form on our website.
Return & Refund PolicyBecause all Custom Instaprint products are currently made specifically for each customer, all custom and personalized orders are final sale.No CancellationsOnce payment is received, your order immediately enters the design, material ordering, setup, or production process.For this reason, orders cannot be canceled after payment has been submitted, and payments or deposits are non-refundable.Please carefully review your order details before completing payment.Custom ProductsCustom printed, embroidered, engraved, branded, designed, or personalized products cannot be returned or exchanged because of:Incorrect size or quantity selected by the customer
Customer-approved spelling, wording, or design errors
Changes of mind
Minor color differences between screens and finished products
Normal differences caused by fabric, material, printing, or embroidery
Proof ApprovalYou are responsible for reviewing your digital proof before approval.Please check:Spelling and grammar
Names, dates, and phone numbers
Colors and design placement
Product, size, and quantity
Website and social media informationOnce a proof is approved, the order will be produced according to that approval. Errors shown on an approved proof are not eligible for a refund or free replacement.Damaged, Defective, or Incorrect OrdersPlease contact us within 3 business days of receiving your order if:Your order arrived damaged
You received the wrong product
The finished product does not match the approved proof
Custom Instaprint made a production errorEmail [email protected] with your order information, a description of the issue, and clear photos of the product and packaging.After reviewing the issue, Custom Instaprint may provide a correction, replacement, store credit, or refund when appropriate.Shipping IssuesCustom Instaprint is not responsible for delays caused by shipping carriers, weather, incorrect customer addresses, or circumstances outside our control.Please contact us promptly if your package is lost or damaged so we can help review the tracking information or assist with an available carrier claim.Future Non-Custom ProductsCustom Instaprint currently sells custom and made-to-order products only.If we offer non-custom products in the future, unused and unopened non-custom items may be eligible for return under the return terms provided with those products at the time of purchase.
Call or Text 210-469-1555
Email [email protected]
11111 War Emblem
San Antonio TX 78245
Privacy PolicyLast Updated: July 23, 2026Custom Instaprint respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit our website, request a quote, communicate with us, or purchase our products and services.Information We CollectWe may collect information you voluntarily provide, including:Your name
Business or organization name
Email address
Phone number
Mailing or delivery address
Preferred contact method
Project details and estimated budget
Product selections, quantities, sizes, and deadlines
Logos, artwork, photographs, and other uploaded files
Payment and transaction information
Messages, feedback, and other information you send usWe may also automatically collect basic website information through cookies, pixels, analytics tools, and similar tracking technologies. This may include your browser type, device type, approximate location, pages viewed, links clicked, and how you interact with our website.How We Use Your InformationWe may use your information to:Prepare quotes and respond to questions
Process and complete orders
Communicate about proofs, payments, production, pickup, delivery, or shipping
Provide customer support
Create and improve products, services, and website experiences
Maintain business, accounting, and transaction records
Prevent fraud and protect our business
Send promotional emails, special offers, updates, and announcements
Send text messages when you select text as your preferred contact method
Display relevant advertising and measure marketing performance
Comply with legal, tax, accounting, and regulatory requirements
Email MarketingWhen you submit a form, request a quote, place an order, or provide your email address, you may be added to our email list.You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the email or by contacting us. Unsubscribing from marketing emails will not prevent us from sending necessary messages about an active quote, order, payment, or customer-service matter.Commercial emails must provide recipients with a clear way to opt out, and valid opt-out requests generally must be honored within 10 business days.Text MessagesIf you provide your phone number and select text messaging as your preferred contact method, we may send texts regarding your quote, artwork, proof, order, pickup, delivery, or other requested services.We may also send promotional text messages when you have provided the appropriate permission. Message and data rates may apply. You may ask us to stop promotional texts at any time by replying STOP or contacting us.Payments and Third-Party ServicesPayments may be processed through third-party providers, including:QuickBooks
Square
Stripe
Cash App
VenmoThese providers may collect and process payment information under their own privacy policies and security practices. Custom Instaprint does not directly store complete credit or debit card numbers processed through these services.We may also use third-party services for website hosting, forms, analytics, email marketing, communication, shipping, file storage, accounting, and order fulfillment.These providers may receive information only as reasonably necessary to perform services for us or complete your requested transaction.Tally Forms and File UploadsOur quote forms may be powered by Tally or another form provider.Information submitted through a quote form may include your contact information, project details, budget, deadlines, delivery preferences, and uploaded logos, artwork, photographs, or inspiration files.Please do not upload Social Security numbers, banking passwords, medical information, government identification numbers, or other unnecessary sensitive information.Cookies and TrackingOur website may use cookies, pixels, analytics tools, and similar technologies to:Understand website traffic
Measure visitor activity
Remember preferences
Improve website performance
Evaluate advertising
Show relevant marketing contentWebsite tracking can collect information about pages viewed, time spent on the website, device and browser type, and interactions with advertisements or links.You may be able to limit certain cookies through your browser settings or available cookie controls. Disabling cookies may affect how some website features operate.How We Share InformationWe may share information with trusted service providers that assist us with:Payment processing
Website hosting and forms
Email or text communication
Accounting and recordkeeping
Printing, embroidery, production, and fulfillment
Shipping and delivery
Analytics and advertising
Legal and professional servicesWe may also disclose information when required by law, to enforce our policies, prevent fraud, protect safety, or respond to a lawful government request.We do not sell customer information to data brokers or advertisers.Customer Artwork and Portfolio UseWe may photograph, display, or share completed projects through our website, social media accounts, portfolio, advertising, or other promotional materials.This may include photographs of printed products, apparel, signs, branding, or completed designs.Please notify us in writing before production if your project is confidential or you do not want it displayed publicly. We will make reasonable efforts to honor requests received before the project is shared.Data SecurityWe use reasonable administrative, technical, and physical measures to protect the information under our control. However, no website, email system, electronic transmission, or storage method can be guaranteed to be completely secure.The FTC recommends that businesses collect only the information they need, understand where it is stored, limit access, and properly dispose of information they no longer require.Data RetentionWe may retain customer information, artwork, communications, quotes, invoices, and transaction records for as long as reasonably necessary to:Complete and support your order
Process future reorders
Maintain tax and accounting records
Resolve disputes
Enforce agreements
Meet legal obligationsYou may request the deletion of certain information, although we may retain records when required for legal, tax, fraud-prevention, accounting, or legitimate business purposes.Your Privacy ChoicesDepending on applicable law, you may request to:Know what personal information we maintain about you
Correct inaccurate information
Request deletion of certain information
Obtain a copy of certain information
Opt out of promotional emails
Opt out of promotional text messages
Ask questions about how your information is usedThe Texas Data Privacy and Security Act provides eligible Texas consumers with certain rights involving access, correction, deletion, and some types of data processing. Small businesses are generally exempt from much of the Act, although restrictions may still apply to the sale of sensitive information.To make a privacy request, email [email protected]. We may need to verify your identity before completing a request.Children’s PrivacyOur website, quote forms, products, and services are intended for individuals who are at least 18 years old.We do not knowingly collect personal information directly from children. If we learn that information was submitted by a child without appropriate authorization, we may delete it.External LinksOur website may contain links to social media platforms, payment processors, online stores, or other third-party websites.Custom Instaprint is not responsible for the privacy practices, security, or content of third-party websites. Please review their privacy policies before submitting personal information.Changes to This PolicyWe may update this Privacy Policy as our website, services, technology, or legal responsibilities change.The updated version will be posted on our website with a revised “Last Updated” date.Contact UsQuestions or privacy requests may be sent to:Custom Instaprint LLC
Email: [email protected]
Location: San Antonio, Texas
Terms and ConditionsLast Updated: July 24, 2026These Terms and Conditions apply to all purchases, quotes, design projects, printing services, branding services, website services, and other work provided by Custom Instaprint LLC. By approving a quote, submitting payment, approving artwork, or using our services, you agree to these terms.1. Quotes and OrdersQuotes are based on the information provided by the customer, including product type, quantity, sizes, artwork, design requirements, deadline, pickup, delivery, and shipping needs.A quote does not become a confirmed order until the required payment or deposit has been received.Quotes may expire or change because of product availability, supplier pricing, material costs, shipping costs, or changes to the original project.2. Payment and ProductionPayment requirements will be listed on the quote, invoice, or project agreement.Once payment is received, the order immediately enters the design, material-ordering, setup, or production process. Therefore:Custom orders cannot be canceled after payment.
Payments and deposits are non-refundable once work begins.
Production will not begin until the required payment and information are received.
Final products and files will not be released until all outstanding balances are paid.For larger design, branding, website, or business-service projects, Custom Instaprint may use a milestone payment schedule. Work will pause if a required milestone payment is not received by its due date. Any delay caused by a missed payment may also change the completion date.3. Turnaround TimeTurnaround time varies by project. Most standard orders are completed within approximately 7–14 business days after payment, provided that all required information and artwork have been received.Projects requiring a proof will not move into final production until the proof is approved.Turnaround estimates do not include weekends, holidays, shipping time, customer delays, extensive revisions, supplier delays, or circumstances outside our control. Rush service may be available for an additional fee.Unless specifically stated, completion dates are estimates and are not guaranteed.4. Delays and Unavailable ProductsOrders may be delayed because of supplier shortages, product availability, equipment issues, severe weather, shipping interruptions, emergencies, or other circumstances outside our reasonable control.At our discretion, we may:Offer a comparable replacement product
Provide a revised completion or shipment date
Modify the project with the customer’s approval
Refund the unavailable portion of the order
Cancel and refund the order if we cannot reasonably fulfill itFor merchandise ordered online, by telephone, or through another covered remote-sales method, applicable federal shipping rules may require us to offer the customer a choice between accepting a delayed shipment or canceling the unshipped portion for a prompt refund.5. Customer ResponsibilitiesThe customer is responsible for providing complete and accurate information, including:Names, dates, addresses, and phone numbers
Product choices, sizes, colors, and quantities
Artwork and design instructions
Required completion dates
Pickup, delivery, or shipping details
Any special requirements or restrictionsCustom Instaprint is not responsible for delays or errors caused by incomplete, inaccurate, or late information supplied by the customer.6. Artwork and Proof ApprovalCustomers must carefully review all proofs before approval.Approval confirms that the customer accepts:Spelling and grammar
Names, dates, and contact information
Artwork and layout
Colors and design placement
Products, sizes, and quantities
Overall appearance of the projectOnce a proof is approved, the project may immediately move into production. Customer-approved errors are not considered production errors and do not qualify for a free replacement or refund.Digital proofs are visual representations. Minor differences may occur in color, placement, size, texture, fabric, thread, ink, material, or final appearance.7. Design RevisionsUnless otherwise stated, custom design and branding projects include up to two rounds of revisions.A revision means a reasonable adjustment to the selected design direction. Requests for additional revisions, major redesigns, new concepts, or changes outside the original scope may require an additional fee or deposit.Additional work will not begin until the required fee or deposit is paid.8. Artwork OwnershipAfter full payment, the customer receives ownership and permitted use of the final approved custom logo or design created specifically for that customer.Custom Instaprint retains ownership of:Unused concepts
Rejected designs
Drafts and sketches
Templates
Preliminary work
Working files
Internal production methods
Design processes and systemsFinal image files may be released in the formats included in the customer’s package. Editable source files, including AI, PSD, layered files, Canva templates, or other working files, are not included and will not be released unless a separate written agreement specifically states otherwise.Embroidery digitizing files and machine-production files remain the property of Custom Instaprint and will not be released.9. Customer-Provided ArtworkThe customer confirms that they own, license, or have permission to use all logos, images, photographs, trademarks, wording, and other materials submitted to Custom Instaprint.The customer is responsible for claims arising from unauthorized or unlawful use of submitted content.Custom Instaprint may refuse artwork that appears to violate copyrights, trademarks, laws, platform rules, or the rights of another person or business.10. Customer-Supplied ProductsCustomer-supplied garments or products must be reviewed and approved by Custom Instaprint before they are accepted.Printing, embroidery, engraving, heat pressing, and other customization processes involve equipment, heat, pressure, ink, thread, adhesives, and handling. Although reasonable care will be used, damage can occasionally occur.Customer-supplied items are accepted entirely at the customer’s risk. Custom Instaprint is not responsible for damage to, loss of, or replacement of customer-supplied products.Customers should not provide rare, sentimental, irreplaceable, or unusually expensive items.11. Custom Products and Final SalesAll custom, printed, embroidered, engraved, personalized, branded, and made-to-order products are final sale.Custom products cannot be returned or exchanged because of:Customer-selected sizes or quantities
Customer-approved artwork or spelling
Changes of mind
Minor color differences
Normal manufacturing or material variations
Differences between screen displays and finished productsClaims involving damage, defects, incorrect products, or production errors must be reported within three business days of receipt and must include clear photographs.Approved claims may be resolved through repair, correction, replacement, credit, or refund at Custom Instaprint’s discretion.12. Branding and Design ServicesBranding and creative services may include logo design, brand colors, typography, messaging, graphics, presentations, content, landing pages, or other agreed deliverables.Payment covers the time, strategy, research, design, revisions, and creative work performed. Branding, graphic design, and consulting payments are non-refundable once work begins.Custom Instaprint does not guarantee:Business success
Sales or revenue
Website traffic
Funding or investment
Trademark registration
Social-media growth
Customer response
Search-engine placementThe customer is responsible for reviewing names, logos, slogans, and other brand elements for legal availability and trademark clearance. Custom Instaprint does not provide legal advice or trademark-registration services.13. Websites and Third-Party PlatformsWebsite and landing-page services are limited to the work described in the customer’s quote or agreement.Unless specifically included in writing, Custom Instaprint does not provide ongoing:Website maintenance
Technical support
Security monitoring
Content updates
Software troubleshooting
Domain management
Email administration
Store management
Platform supportThe customer is responsible for all ongoing third-party costs, including:Domain registration and renewals
Hosting
Website subscriptions
Business email services
Apps and integrations
Payment-processing fees
Online-store fees
Stock assets
Premium plugins or tools
Maintenance and renewal chargesThird-party platforms may change their prices, features, rules, availability, or functionality at any time. Custom Instaprint is not responsible for third-party outages, changes, account restrictions, data loss, security incidents, or service interruptions.After the project is delivered, the customer is responsible for maintaining access to their accounts, passwords, billing information, renewals, and services.14. Portfolio and Promotional UseUnless the customer requests confidentiality in writing before production, Custom Instaprint may photograph or display completed projects in its website portfolio, social media, advertising, presentations, and promotional materials.We will make reasonable efforts to honor privacy requests received before the work is publicly shared.15. Shipping, Pickup, and DeliveryThe customer is responsible for providing an accurate shipping or delivery address.Custom Instaprint is not responsible for delays caused by carriers, weather, incorrect addresses, inaccessible delivery locations, or events outside our control.Risk of loss may transfer to the customer once the order is delivered to the shipping carrier, except where otherwise required by law.Local pickup and delivery must be arranged in advance. Unclaimed orders may be subject to storage fees or disposal after reasonable notice.16. Limitation of LiabilityTo the fullest extent permitted by law, Custom Instaprint’s total liability for any claim will not exceed the amount the customer paid for the specific product or service that caused the claim.Custom Instaprint will not be responsible for indirect, incidental, special, consequential, or lost-profit damages, including lost sales, missed events, lost business opportunities, or third-party expenses.Nothing in these terms excludes any responsibility that cannot legally be excluded.17. Force MajeureCustom Instaprint is not responsible for delay or failure caused by circumstances beyond its reasonable control, including severe weather, natural disasters, fire, illness, power outages, internet outages, equipment failure, labor disruptions, government action, supplier shortages, transportation interruptions, or shipping-carrier delays.We will make reasonable efforts to communicate delays and offer an appropriate solution based on the circumstances and applicable law.18. Disputes and MediationBefore starting formal legal action, the customer and Custom Instaprint agree to make a good-faith effort to resolve the dispute informally.The party raising the dispute must provide written notice describing the issue and the requested solution. Both parties will have a reasonable opportunity to discuss and attempt to resolve it.When informal resolution is unsuccessful, the parties agree to attempt mediation in Bexar County, Texas, with a mutually agreed mediator before filing a lawsuit, unless immediate legal relief is necessary or mediation is not legally required or practical.Each party will pay its own legal costs and will share the mediator’s fee equally unless otherwise agreed or ordered.19. Governing LawThese Terms and Conditions are governed by the laws of the State of Texas.Any legal proceeding not resolved through informal discussion or mediation must be brought in a court with proper jurisdiction in Bexar County, Texas, unless applicable law requires otherwise.20. Changes to These TermsCustom Instaprint may update these Terms and Conditions as its products, services, business practices, or legal responsibilities change.The version posted at the time an order is accepted will generally apply to that order unless the parties agree otherwise in writing.21. SeverabilityIf any part of these terms is found invalid or unenforceable, the remaining provisions will continue in effect.22. Entire AgreementThe approved quote, invoice, proof, project agreement, payment schedule, and these Terms and Conditions form the agreement between the customer and Custom Instaprint.Project-specific written terms will control if they directly conflict with these general terms.Contact InformationCustom Instaprint LLC
San Antonio, Texas
Email: [email protected]
Address 11111 War Emblem
San Antonio TX 78245